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商品詳細
Managing Public Disputes : A Practical Guide for Professionals in Government, Business and Citizen's Groups.
・ISBN 978-0-7879-5742-1 paper US$ 68.00
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お気に入り
★★★
| 著者・編者 | Carpenter, Susan L. / Kennedy, W. J. D., |
|---|---|
| 出版社 | (Jossey-Bass, US) |
| 出版年月 | 2001 |
| ページ数 | 320 pp. |
| 言語 | ENG |
| ニュース番号 | ＜T06-L4＞ |
解説
For more than a decade, Managing Public Disputes has beenthe first choice, hands-on guide for managers, offering usefulinstructions for handling a wide range of large and small publiccontroversies from the national to the community level. Itincludes:
* Ten proven principles for managing conflict
* A comprehensive framework with step-by-step procedures forcreating productive outcomes
* Seven illustrative case examples
* Detailed advice on effective methods for collectinginformation, conducting interviews, and analyzing a conflictsituation
* Suggestions for handling special problems such as reluctantparticipants, keeping people at the negotiation table, and handlingsituations where emotions are running high
* Eight tasks targeted for designing an overall strategy formanaging public disputes
* Ten proven principles for managing conflict
* A comprehensive framework with step-by-step procedures forcreating productive outcomes
* Seven illustrative case examples
* Detailed advice on effective methods for collectinginformation, conducting interviews, and analyzing a conflictsituation
* Suggestions for handling special problems such as reluctantparticipants, keeping people at the negotiation table, and handlingsituations where emotions are running high
* Eight tasks targeted for designing an overall strategy formanaging public disputes