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This book reflects the resurgence of interest in the quantum properties of black holes, culminating most recently in controversial discussions about firewalls. On the thermodynamic side, it describes how new developments allowed the inclusion of pressure/volume terms in the first law, leading to a new understanding of black holes as chemical systems, experiencing novel phenomena such as triple points and reentrant phase transitions. On the quantum-information side, the reader learns how basic arguments undergirding quantum complementarity have been shown to be flawed; and how this suggests that a black hole may surround itself with a firewall: a violent and chaotic region of highly excited states. In this thorough and pedagogical treatment, Robert Mann traces these new developments from their roots to our present-day understanding, highlighting their relationships and the challenges they present for quantum gravity.