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After-sales Service of Engineering Industrial Assets: A Reference Framework for Warranty Management. Softcover reprint of the original 1st ed. 2014
・ISBN 978-3-319-34679-3 paper EUR 149.99
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| 著者・編者 | Gonzalez-Prida Diaz, Vicente / Crespo Marquez, Adolfo, |
|---|---|
| 出版社 | (Springer International Publishing AG, SZ) |
| 出版年月 | 2016 |
| ページ数 | 318 pp. |
| 言語 | ENG |
| ニュース番号 | ＜A05-33005＞ |
解説
This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.
"After-sales Service of Engineering Industrial Assets" comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management.