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This textbook describes the approaches used by software engineers to build quality into their software. The fundamental principles of software quality management and software process im-provement are discussed in detail, with a particular focus on the CMMI framework. Features: includes review questions at the end of each chapter; covers both theory and practice, and provides guidance on applying the theory in an industrial environment; examines all aspects of the software development process, including project planning and tracking, software lifecycles, software inspections and testing, configuration management, and software quality assurance; provides detailed coverage of software metrics and problem solving; describes SCAMPI appraisals and how they form part of the continuous improvement cycle; presents an introduction to formal methods and the Z specification language; discusses UML, which is used to describe the architecture of the system; reviews the history of the field of software quality.