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商品詳細
A Human-Centered Approach to Quality and Excellence in Management : Selected Papers from the 27th Excellence in Services International Conference, University of Bergamo, Italy, 2024.
・ISBN 978-3-032-00062-0 hard EUR 179.99
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| 著者・編者 | Ciasullo, Maria Vincenza / Martin, Jacques et al. (eds.), |
|---|---|
| シリーズ | Springer Proceedings in Business and Economics |
| 出版社 | (Springer, GW) |
| 出版年月 | 2025.11 |
| ページ数 | 220 pp. |
| 言語 | ENG |
| ニュース番号 | ＜756-297＞ |
解説
This book provides a comprehensive overview of how quality management can be rethought and revitalized to meet the challenges of today's and future socio-economic management.
Presenting the outcomes of the 27th Excellence in Services International Conference, held in Bergamo, Italy, on August 29-30, 2024, the book brings together both selected research contributions and numerous best-practice examples in quality management.
Researchers will gain valuable insights from this book, which offers theoretical contributions to the field of humanistic management and presents a reformulated approach that integrates quality and excellence. For managers, it offers new practical knowledge to effectively evaluate strategic, tactical and operational issues. In particular, it helps to improve decision-making processes in relation to the importance of the human dimension for the future development of quality and excellence.