株式会社極東書店トップ ＞ 商品一覧 ＞ Your Customers' Perception of Quality: What It Means to Your Bottom Line and How to Control It.
商品詳細
Your Customers' Perception of Quality: What It Means to Your Bottom Line and How to Control It.
・ISBN 978-1-4398-4581-3 hard GB£ 41.99
￥13,302.- (税込) ※（※）価格はご注文時の参考価格となります。
納品価格につきましては書籍の入荷時点で確定となります。
版元の原価改定、外国為替の変動等により異なる場合がございますので、予めご了承下さい。
| 著者・編者 | Kureemun, Baboo / Fantina, Robert, |
|---|---|
| 出版社 | (Productivity Press, US) |
| 出版年月 | 2011 |
| ページ数 | 226 pp. |
| 言語 | ENG |
| ニュース番号 | ＜A03-50881＞ |
解説
Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your Customers' Perception of Quality: What It Means to Your Bottom Line and How to Control It introduces a ground-breaking model for measuring the impact of quality perception on your bottom line. Allowing you to look at quality from an outside-in, truly customer-centric perspective, the authors pave a concrete connection between enhanced customer perception and increased profitability.
The book introduces cutting-edge concepts in customer-centric quality-explaining exactly how to identify, plan, cost justify, manage, and deliver consistent improvements to the factors that matter most to your customers. Helping you harness the power of the universal set of tools, techniques, and methods at your disposal in the field of quality, the book:
- Unveils a model that provides quantifiable information for determining the impact of customer perception on your bottom line
- Details a strategic model for attaining long-term benefits-including the tools required to make the necessary tactical changes
- Includes a wealth of customizable tools to help kick-start implementation efforts
The text clearly illustrates how to implement methods proven to improve operational efficiencies, foster customer loyalty, and drive increased revenue through positive word of mouth. Complete with helpful checklists, templates, tools, and detailed instructions on how to tailor them to your company, the authors guide you through the path of evaluating, analyzing, and implementing the value-adding adjustments needed to drive profits and boost customer loyalty.