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Customer Service Games for Training.

Customer Service Games for Training.

・ISBN 978-1-138-74272-7 paper GB£ 50.99

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お気に入り
電子版あり 大学・学術機関向け電子ブック(eBook)ISBN 9781315181998
著者・編者Hughes, Agatha C / Hughes, Thomas P (eds.),
シリーズ (Routledge Revivals)
出版社 (Routledge, UK)
出版年月2019
ページ数178 pp.
言語ENG
ニュース番号<A03-44532>

解説

This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.Enthusiasm for the approach peaked during the Johnson administration, when it was applied to everything from military command and control systems to poverty in American cities. Although its failure in the social sphere, coupled with increasing skepticism about the role of technology and "experts" in American society, led to a retrenchment, systems methods are still part of modern managerial practice.