株式会社極東書店トップ ＞ 商品一覧 ＞ Right Every Time: Using the Deming Approach.
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解説
A Druid looks at quality control for product and service industries, amplifying from his earlier book Right first time . Some highlights: Quality is a religion, with the same trappings and pitfalls as other religions; humanity can be distorted, but not abolished, by managerial decree and organizatio