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Smart Services Summit: Smart Services Supporting the New Normal. 2022 ed.
・ISBN 978-3-030-97044-4 paper EUR 149.99
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お気に入り
★★★
| 著者・編者 | West, Shaun / Meierhofer, Juerg / Mangla, Utpal (eds.), |
|---|---|
| シリーズ | (Progress in IS) |
| 出版社 | (Springer Nature Switzerland AG, SZ) |
| 出版年月 | 2023 |
| ページ数 | 168 pp. |
| 言語 | ENG |
| ニュース番号 | ＜A02-86629＞ |
解説
This book provides state-of-the-art descriptions of smart service innovations in the industry, supported by novel scientific approaches. It gathers findings and insights presented at the fourth Smart Services Summit, held in Zurich, Switzerland, in October 2021, which primarily focused on how smart services have enabled companies to adapt during and to the COVID-19 pandemic.
The book includes examples of remote and collaborative working that actively involve customers in service processes, requiring a change in mindset for more traditional firms. Moreover, it explores how services can be delivered faster and more affordable with the aid of new technologies and in collaboration with the customers, leading to new value propositions and business models and thus an evolution of smart services. Given its scope, the book offers an essential guide for practitioners andadvanced students alike.
The book includes examples of remote and collaborative working that actively involve customers in service processes, requiring a change in mindset for more traditional firms. Moreover, it explores how services can be delivered faster and more affordable with the aid of new technologies and in collaboration with the customers, leading to new value propositions and business models and thus an evolution of smart services. Given its scope, the book offers an essential guide for practitioners andadvanced students alike.