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商品詳細
UX Redefined: Winning and Keeping Customers with Enhanced Usability and User Experience. Softcover reprint of the original 1st ed. 2016
・ISBN 978-3-319-37056-9 paper EUR 49.99
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| 著者・編者 | Robier, Johannes, |
|---|---|
| シリーズ | (Management for Professionals) |
| 出版社 | (Springer International Publishing AG, SZ) |
| 出版年月 | 2016 |
| ページ数 | 121 pp. |
| 言語 | ENG |
| ニュース番号 | ＜A02-15976＞ |
解説
Customers consider many crucial factors, even subconsciously, when purchasing a product or engaging a service provider, consequently building a sense of trust which is decisive towards their user experience through to customer experience. This book helps companies understand how to structurally develop, communicate, and promote reasons for customers to buy products and services, starting from the psychological basis of communicating information and moving on to methodical applications. It is based on a psychological perspective in understanding the customers' reasons to believe in product or service offerings; promotes a way towards simplicity of business anchoring on emotion and experience; helps learn the tactics of systematic persuasion.