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商品詳細
Serviceology for Services: 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings. 1st ed. 2017
・ISBN 978-3-319-61239-3 paper EUR 49.99
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| 著者・編者 | Hara, Yoshinori / Karagiannis, Dimitris (eds.), |
|---|---|
| シリーズ | (Lecture Notes in Computer Science) |
| 出版社 | (Springer International Publishing AG, SZ) |
| 出版年月 | 2017 |
| ページ数 | 237 pp. |
| 言語 | ENG |
| ニュース番号 | ＜A01-82242＞ |
解説
This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017.
The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.