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商品詳細
Service Operations Dynamics : Managing in an Age of Digitization, Disruption and Discontent. サービス・オペレーションズ・ダイナミクス －デジタル化、分裂、不平の時代の経営－
・ISBN 978-3-319-72016-6 hard EUR 49.99
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| 著者・編者 | Akkermans, Henk, |
|---|---|
| 出版社 | (Palgrave Macmillan, UK) |
| 出版年月 | 2018 |
| ページ数 | 153 pp. |
| 言語 | ENG |
| ニュース番号 | ＜646-840 646-P1567＞ |
解説
This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.