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商品詳細
Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model.
・ISBN 978-1-5063-0337-6 paper GB£ 40.99
￥12,985.- (税込) ※（※）価格はご注文時の参考価格となります。
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| 著者・編者 | Fitch, Brian Douglas, |
|---|---|
| 出版社 | (SAGE Publications Inc, US) |
| 出版年月 | 2015 |
| ページ数 | 152 pp. |
| 言語 | ENG |
| ニュース番号 | ＜A01-74194＞ |
解説
Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to:
- Identify and master emotions
- Master the story
- Promote positive behavior
- Achieve Rapport
- Control your response
- Take perspective
When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.