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Throughout the 1990s management practice has gone through dramatic changes. Workforce diversity, downswing, re-engineering, total quality management, outsourcing, and rediscovering the importance of satisfying the customer, all have a significant impact on human resources. This text features a real-world perspective that gives readers a clear picture of what today's human resouces management is really like. Emphasizing the application of theory, this edition integrates real-world examples from newsworthy corporations, such as Disney, IBM and GM to bring concepts to life. The authors integrate critical material from one chapter to the next to give readers a better sense of the interrelationships of key human resource topics.