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This guide on how to manage change is published specifically for the information manager and trainer. It focuses on the broader area of how to initially achieve change through training and development. Key topics tackled include: introducing new services; changing opening hours; creating an environment in which change will be acceptable; restructuring; and changing the culture. Emphasis is placed on strategies to enable managers to look at the individual needs and aspirations of their staff and to provide help in facing up to change. This way they will gain commitment to change through early involvement, group development and good communication.