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"Operations Management" is a modern success story that plays an essential role in the success of any organisation. Andrew Greasley provides a clear and accessible introduction to this large area of study, focusing on all the key areas of operations in both manufacturing and service industries. It includes: example boxes that provide international, real life details of operations concepts; worked examples, step by step guides to the procedure to solve quantitative problems; end of chapter exercises covering topics for discussion and examples to help develop practical skills; and further reading and Web links is an extra resource to assist students in locating further additional materials. Lecturers who adopt this text will find supporting resources on the companion website, including powerpoint slides for each chapter, suggested solutions for case studies and end of chapter exercises, and a multiple choice test bank.