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Business Process Outsourcing: The Competitive Advantage.

Business Process Outsourcing: The Competitive Advantage.

・ISBN 978-0-471-65577-0 hard US$ 94.00

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お気に入り
著者・編者Click, Rick L. / Duening, Thomas N.,
出版社(Wiley, US)
出版年月2005
ページ数241 pp.
言語ENG
ニュース番号<260-15160>

解説

Business Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage.
This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.
* Discusses both the how and why of business process outsourcing with a straightforward "how to" approach.
* Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.
* Empowers businesses of all sizes to take advantage of this all-encompassing business revolution.