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This second edition of Neuliep's text continues to follow a model that examines communication within cultural, micro-cultural, environmental, socio-relational, and perceptual contexts. Each context is a combination of factors that include setting, situation, and circumstances. The author depicts his theory as a series of circles representing the idea that communication is defined by the interdependence of cultural contexts. Each chapter of the book focuses on a different context, highlighting influences such as values, ethnicity, physical geography, and attitudes, and then examines certain means of interaction. The result is a text that successfully shows students the stages of relationships, cross-cultural management, intercultural conflicts, and culture shock. Highlights of this second edition include: - New! Student Workbook containing exercises, assignments, and self-assessments now available free with this second edition of the text - New! Content rich web site for students and instructors - New! PowerPoint slides available on text web site - Cross-cultural dialogues - provide hypothetical scripts that demonstrate how various concepts discussed manifest themselves in human interaction - Self-report instruments - help students understand themselves as they learn the important concepts of intercultural communication - Extensive art programme - the text is illustrated with photos, charts, and graphs, making it more accessible