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Have you ever wanted to make change happen more easily? Do you want to harness the power of coaching? If so, help is at hand, as the simple three-step process in this book can help anyone become an effective coach. Easy to understand and apply, the authors' ABC Technique will give you a solid understanding of what to do and when to do it, so that you can coach other members of staff easily and with confidence. Developed over a number of years within a variety of organizational settings, this foolproof approach shows that anyone can learn to coach both easily and quickly. With case studies, problem-solving tips, and confidence-building exercises, this proven approach will equip you to coach both individuals and groups and also provide you with an ideal self-development tool.