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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone. 5th edition
・ISBN 978-1-138-41222-4 hard GB£ 210.00
￥66,528.- (税込) ※（※）価格はご注文時の参考価格となります。
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お気に入り
★★★
| 著者・編者 | Coscia, Stephen, |
|---|---|
| 出版社 | (CRC Press, UK) |
| 出版年月 | 2017 |
| ページ数 | 144 pp. |
| 言語 | ENG |
| ニュース番号 | ＜A01-8208＞ |
解説
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;