株式会社極東書店トップ ＞ 商品一覧 ＞ The ABCs of Effective Feedback: A Guide for Caring Professionals.
商品詳細
The ABCs of Effective Feedback: A Guide for Caring Professionals.
・ISBN 978-0-7879-1077-8 hard US$ 50.95
￥11,937.- (税込) ※（※）価格はご注文時の参考価格となります。
納品価格につきましては書籍の入荷時点で確定となります。
版元の原価改定、外国為替の変動等により異なる場合がございますので、予めご了承下さい。
| 著者・編者 | Rubin, Irwin M. / Campbell, Thomas J., |
|---|---|
| 出版社 | (Jossey-Bass Inc.,U.S., US) |
| 出版年月 | 1997 |
| ページ数 | 176 pp. |
| 言語 | ENG |
| ニュース番号 | ＜A00-98490＞ |
解説
Chart a Course to Excellence
Sponsored by The American College of Physician Executives
"A much-needed, practical guide to giving and receiving feedback . . . a guide that is essential to the successful conduct of one of humanity's most important activities productive conversation."
--Edgar H. Schein, Sloan Fellows professor of management emeritus, MIT Sloan School of Management
Managing relationships, building trust, and communicating effectively are all essential skills to improving performance and ensuring the quality of patient care. This timely book offers the tools and techniques necessary to face the challenges of being a leader and resolving conflicts to produce win-win outcomes.
Irwin M. Rubin and Thomas Campbell show how to eliminate the pitfalls of traditional feedback approaches and enhance the win-win quality of all communication. With vignettes, a case study, and pithy cartoons, the authors detail two dynamic tools to help chart a course to excellence in giving and receiving championship-level feedback. Their integrated four-phase feedback model and practical behavioral tools provide the ingredients essential to plan for and learn from our daily experiences.