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Grading Health Care: The Science and Art of Developing Consumer Scorecards.
・ISBN 978-0-7879-4027-0 hard US$ 64.95
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| 著者・編者 | Hanes, Pamela P. / Greenlick, Merwyn R., |
|---|---|
| 出版社 | (Jossey-Bass Inc.,U.S., US) |
| 出版年月 | 1998 |
| ページ数 | 203 pp. |
| 言語 | ENG |
| ニュース番号 | <A00-88352> |
解説
Informing Health Care Purchasers
In today's competitive marketplace, health care providers, corporate purchasers, and health care executives are focusing their attention on quality, value, and accountability.
This valuable resource provides health care practitioners, administrators, and policymakers with the pertinent information they need to create a scientific method of measuring customer satisfaction.
In today's competitive marketplace, health care providers, corporate purchasers, and health care executives are focusing their attention on quality, value, and accountability.
This valuable resource provides health care practitioners, administrators, and policymakers with the pertinent information they need to create a scientific method of measuring customer satisfaction.