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How to Talk to Customers: Create a Great Impression Every Time with MAGIC.
・ISBN 978-0-7879-8752-7 hard US$ 22.95
￥5,376.- (税込) ※（※）価格はご注文時の参考価格となります。
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| 著者・編者 | Berenbaum, Diane / Larkin, Tom, |
|---|---|
| 出版社 | (Jossey-Bass Inc.,U.S., US) |
| 出版年月 | 2007 |
| ページ数 | 224 pp. |
| 言語 | ENG |
| ニュース番号 | ＜A00-83325＞ |
解説
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.
For more on this book, visit www.howtotalktocustomers.com