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Innovative Priority Mechanisms in Service Operations : Theory and Applications.
・ISBN 978-3-031-30840-6 paper EUR 29.99
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| 著者・編者 | Cui, Shiliang / Wang, Zhongbin / Yang, Luyi, |
|---|---|
| シリーズ | SpringerBriefs in Service Science |
| 出版社 | (Springer, GW) |
| 出版年月 | 2023.07 |
| ページ数 | 115 pp. |
| 言語 | ENG |
| ニュース番号 | ＜702-468＞ |
解説
This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy.
This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry.
This is an open access book.