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商品詳細
Total Quality Management in Higher Education : Study of Engineering Institutions.
・ISBN 978-0-367-64167-2 2020 hard GB£ 171.99
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・ISBN 978-0-367-69395-4 2023 paper GB£ 48.99
￥15,519.- (税込) ※（※）価格はご注文時の参考価格となります。
納品価格につきましては書籍の入荷時点で確定となります。
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電子版あり 大学・学術機関向け電子ブック（eBook）ISBN 978-1-003-14163-1
| 著者・編者 | Begum, Sayeda / Rajendran, Chandrasekharan et al., |
|---|---|
| 出版社 | (Routledge, UK) |
| 出版年月 | 2020.12 |
| ページ数 | 202 pp. |
| 言語 | ENG |
| ニュース番号 | ＜660-L3060 660-P6083＞ |
解説
This book offers a conceptual, theoretical, and empirical overview of the role of total quality management (TQM) in Indian higher education from the perspectives of the engineering faculty, students, and alumni. It identifies the critical dimensions to measure the performance of TQM.
This volume conceptualizes the service quality of higher education, especially in engineering education, through empirical assessment of the services being provided to major stakeholders like the faculty, the students, and the alumni. It highlights the significance of TQM in creating success stories while discussing the importance of improved productivity and quality in higher education with respect to the quality of engineering educational institutions. Further, the book provides a complete framework for the implementation of TQM in engineering educational institutions.
This book will be of interest to students, teachers, and researchers of education and management studies. It will also be useful for educationalists, education administrators, education policymakers and bureaucrats, management professionals, business leaders, and the governing bodies of higher education institutions.