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Which Customers Pay? : Predicting Value Pre and Post Sales.
・ISBN 978-3-658-28136-6 paper EUR 49.99
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| 著者・編者 | Beirau, David, |
|---|---|
| シリーズ | Kundenmanagement & Electronic Commerce |
| 出版社 | (Springer Gabler, GW) |
| 出版年月 | 2019 |
| ページ数 | 191 pp. |
| 言語 | ENG |
| ニュース番号 | ＜655-L1072 655-P1893＞ |
解説
The main goal of this book is explaining which customers create value for suppliers and thereby realizes a better understanding of how suppliers can improve their revenue for value proposition and value creation in industrial markets. Two studies examine customer characteristics which moderate the relationship between supplier behavior and sales performance. The results support companies to identify and target customer contact persons and companies who show higher potential to create future value to the supplier and, therefore, should be approached and maintained.