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Service Encounters in Tourism, Events and Hospitality : Staff Perspectives. ツーリズム、イベント、 ホスピタリティにおけるサービスとの邂逅
・ISBN 978-1-84541-727-7 hard GB£ 102.95
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・ISBN 978-1-84541-726-0 paper GB£ 28.95
￥9,170.- (税込) ※（※）価格はご注文時の参考価格となります。
納品価格につきましては書籍の入荷時点で確定となります。
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| 著者・編者 | Firth, Miriam, |
|---|---|
| シリーズ | Aspects of Tourism |
| 出版社 | (Channel View Pub., UK) |
| 出版年月 | 2020 |
| ページ数 | 160 pp. |
| 言語 | ENG |
| ニュース番号 | ＜654-P2524 655-556＞ |
解説
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather than on customer or management perspectives. This will provide students, lecturers, management and customers with fresh and clear understandings of the demands made on staff, but also the perspectives from which the demands are seen. The chapters clarify to students how to apply academic knowledge within customer service contexts and include learning objectives, questions and summaries.