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Engineering Service Systems in the Digital Age.
・ISBN 978-3-658-26202-0 paper EUR 49.99
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| 著者・編者 | Hoeckmayr, Benedikt S., |
|---|---|
| シリーズ | Markt- und Unternehmensentwicklung Markets and Organisations |
| 出版社 | (Springer Gabler, GW) |
| 出版年月 | 2019 |
| ページ数 | 314 pp. |
| 言語 | ENG |
| ニュース番号 | ＜652-L983 652-P2025＞ |
解説
Benedikt S. Hoeckmayr explores the unique characteristics of service systems in the digital age and provides generalizable guidelines for engineering these complex entities. The author contributes towards understanding the socio-technical mechanisms that lead to according novel digitally enabled service offerings, together with paving the way for the maturation of a body of design knowledge for their systematic and structured development. Grounded in the worldview of Design Science Research as a problem-solving paradigm, the knowledge contribution provides innovation and service managers with evidence-based design knowledge that is attuned to be applied in everyday business contexts.