株式会社極東書店トップ商品一覧Service Leadership: Tools to Assess Knowledge, Attitude and Behavior.

商品詳細

Service Leadership: Tools to Assess Knowledge, Attitude and Behavior.

Service Leadership: Tools to Assess Knowledge, Attitude and Behavior. サービス・リーダーシップ

・ISBN 978-1-5361-4852-7 hard

お気に入り
著者・編者Shek, Daniel T. L. / Zhu, Xiaoqin / Lin, Li et al. (eds.),
シリーズPublic Health: Practices, Methods and Policies
出版社(Nova Science Pub., US)
出版年月2019
ページ数347 pp.
言語ENG
ニュース番号<651-805 651-P1692>

解説

How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on do things right, the focus of services economies is on do the right things. In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills). Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts.