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Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace. インターネット時代における消費者管理
・ISBN 978-1-4985-9221-5 cloth GB£ 80.00
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電子版あり 大学・学術機関向け電子ブック（eBook）ISBN 978-1-6669-9183-3
| 著者・編者 | Sperber, Joshua, |
|---|---|
| 出版社 | (Lexington Books, US) |
| 出版年月 | 2019 |
| ページ数 | 154 pp. |
| 言語 | ENG |
| ニュース番号 | ＜650-894 650-L1871＞ |
解説
Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace analyzes online consumer management, a practice in which customers monitor, report on, and-sometimes unwittingly-discipline workers through writing and posting online reviews. Based on case studies of the websites Yelp and Rate My Professors (RMP), Joshua Sperber analyzes how online reviewing, a popular contemporary hobby, tells us much about the collapse of the barriers separating work and leisure as well as our need for collective purpose and community wherever we can find it. This book explores the economic implications of online reviews, as reviews provide both valuable free content for websites and surveillance of, respectively, restaurant servers and college instructors.