商品詳細

Most organizational information is now created and carried as communications (email, instant messaging, Facebook etc). These communications may be inside an organization's networks or externally on hosted social networks. This book confronts the difficult reality of the divided information world we now need to work with and manage. It investigates why this is the case and then puts relevant management structures and solutions in place. Key topics include: * email * underpinning knowledge * information architecture * access and security * classification and search * retention * digital preservation. Readership: This multi-authored work provides a practical and international perspective focusing on the information management of communications, and is essential reading for records managers, archivists, information mangers, ICT professionals, trainers and business managers working within organisation of all sizes. It will also be of use to the research community.