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商品詳細
Human Resources Management in the Hospitality Industry. 2nd ed. ホスピタリティ産業における人的資源管理 第2版
・ISBN 978-1-118-98850-3 hard US$ 147.95
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| 著者・編者 | Hayes, David K. / Ninemeier, J. D., |
|---|---|
| 出版社 | (Wiley, US) |
| 出版年月 | 2016 |
| ページ数 | 298 pp. |
| 言語 | ENG |
| ニュース番号 | ＜623-948 623-L443＞ |
解説
Human Resources Management in the Hospitality Industry, 2nd Edition helps today's hospitality professional be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees' attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities.