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Service Science : The Foundations of Service Engineering and Management. サービス工学と管理の基礎
・ISBN 978-1-118-10823-9 hard US$ 148.95
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電子版あり 大学・学術機関向け電子ブック（eBook）ISBN 978-1-118-55182-0
| 著者・編者 | Qiu, Robin G., |
|---|---|
| 出版社 | (Wiley, US) |
| 出版年月 | 2014 |
| ページ数 | 336 pp. |
| 言語 | ENG |
| ニュース番号 | ＜618-803＞ |
解説
Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment
Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage.
Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management features:
- Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures
- Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics
- Plentiful examples of service organizations such as education services, global project management networks, and express delivery services
- An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science
- A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management
Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.