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Public Service Operations Management : A Research Handbook. 公共サービスのオペレーションズ・マネジメント－研究ハンドブック
・ISBN 978-1-138-81369-4 2016 hard GB£ 171.99
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・ISBN 978-0-367-87056-0 2019 paper GB£ 48.99
￥15,519.- (税込) ※（※）価格はご注文時の参考価格となります。
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電子版あり 大学・学術機関向け電子ブック（eBook）ISBN 978-1-315-74797-2
| 著者・編者 | Radnor, Zoe J. / Bateman, Nicola / Esain, Ann et al. (eds.), |
|---|---|
| 出版社 | (Routledge, UK) |
| ページ数 | 462 pp. |
| 言語 | ENG |
| ニュース番号 | ＜625-1665 2＞ |
解説
How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions.
Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma.
This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.