商品詳細

The ability to communicate is a key part of our everyday lives, a basic and necessary skill. In the workplace it becomes even more vital, shaping both internal and external relationships, affecting every aspect of our roles whatever the line of business, and determining both individual and business success. Using a number of scenarios familiar to us all, from informal colleague interactions to presenting to corporate clients and using examples of both good and bad practice, Closing the Communication Gap breaks down the many communication challenges we face in the workplace, identifying what makes effective communication in the process, providing valuable advice which can be quickly applied profitably to our working lives.