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商品詳細
The Quality Infrastructure : Measuring, Analyzing and Improving Library Services.
・ISBN 978-0-8389-1173-0 soft US$ 65.00
￥15,229.- (税込) ※（※）価格はご注文時の参考価格となります。
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お気に入り
★★★
| 著者・編者 | Murphy, Sarah Anne (ed.), |
|---|---|
| 出版社 | (ALA, US) |
| 出版年月 | 2014 |
| ページ数 | 186 pp. |
| 言語 | ENG |
| ニュース番号 | ＜608-35＞ |
解説
A library's infrastructure of programs and personnel is its most valuable asset, providing the foundation for everything it does and aspires to do, which is why assessment is so vitally important. In this collection of case studies, Murphy and her team of contributors describe how quality assessment programs have been implemented and how they are used to continuously improve service at a complete cross-section of institutions. This volume:
- Looks at how a program was established within a library organisation, the individual roles for staff participating in the program, and singles out which activities and projects were most successful
- Describes programs such as the Baldrige Criteria for Performance Excellence, Lean Six Sigma, and ISO 9001:2000
- Examines contexts ranging from a liberal-arts college library to key federal government libraries, to libraries that serve major research universities in the United States and Canada