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商品詳細
Management of Service Business in Japan. 門田安弘他編 日本のサービス企業の経営
・ISBN 978-981-4374-66-8 2013 hard
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電子版あり 大学・学術機関向け電子ブック（eBook）ISBN 978-981-4374-67-5
| 著者・編者 | Monden, Yasuhiro / Imai, Noriyuki / Matsuo, Takami et al. (eds.), |
|---|---|
| シリーズ | Japanese Management and International Studie |
| 出版社 | (World Scientific, SI) |
| ページ数 | 185 pp. |
| 言語 | ENG |
| ニュース番号 | ＜597-668 602-638＞ |
解説
With the service industry taking up the largest portion of its GDP, Japan has much to share in the area of managing service industry. This book explores and elucidates the unique management styles in non-manufacturing industries or service industries in contemporary Japan, both practically and theoretically through case studies. These specially selected cases are the management of the world No.1 convenience store chain of Seven-Eleven, the sales finance business and auto sales business of Toyota, application of TPS (Toyota Production System) to life insurance company, performance evaluation of local government, BSC (balance scorecard) in local government hospitals, cost and pricing policy of telecommunication company, Japanese-style "hospitality" in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information & Communication Technology) applied to BPN (Business Process Network) of service industry.The analyses presented in this book were carefully laid out in regard to the business in general. It will be useful for business practitioners in service industry and beneficial to the scholars, students or general readers interested in this area.