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Technology Acceptance of Connected Services in the Automotive Industry.

Technology Acceptance of Connected Services in the Automotive Industry. 自動車産業における関連サービスの技術受容

・ISBN 978-3-8349-1870-3 soft EUR 49.99

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お気に入り
著者・編者Hiraoka, Clemens,
シリーズApplied Marketing Science / Angewandte Marketingforschung
出版社(Gabler, GW)
出版年月2009
ページ数xix, 150 pp.
言語ENG
ニュース番号<570-570>

解説

Telematics in the automotive industry are the most popular example of Connected Services. But despite their implementation in several million of vehicles worldwide, there has only been little consideration in research. Clemens Hiraoka analyzes the entire customer lifecycle from awareness, acceptance, and usage to the renewal of the service contract and uncovers the drivers in each of these stages. His evaluation gives a series of new implications for management and research.