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With the help of real-world cases, this book enables students and managers alike to clearly view their own communication abilities, organizational dilemmas and challenges. Following are new to the Fourth Edition: greater emphasis on the 'problem focused' nature of the book; greater focus on critical thinking issues and skills; a spotlight on the range of organizations that experience the communication problems discussed in the book, and an emphasis on the similarity of communication problems across organizations; the inclusion of new research on ethics in organizations and environmental responsibility; updated examples throughout, including updated material on how technology influences communication in organizations; a new Instructor's Resource CD-ROM that includes PowerPoint slides, test questions, and sample case studies; and, a new Companion Study Site that includes short video case studies and questions for each chapter to promote practical problem-solving.