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"Intercultural Communication, Fourth Edition" provides students with a clear model for examining communication within cultural, micro-cultural, environmental, socio-relational, and perceptual contexts. Each chapter focuses on one context and the combination of factors included within that context - setting, situation, and circumstances. The text also highlights influences such as values, ethnicity, physical geography and attitudes, and then examines certain means of interaction, including body language, eye contact, and the exchange of words. Additional topics covered include the stages of relationships, cross-cultural management, intercultural conflict, and culture shock.