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Service Chain Management : Technology Innovation for the Service Business. サービス・チェーン・マネジメント －サービス企業のための技術革新－
・ISBN 978-3-540-75503-6 hard EUR 49.99
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| 著者・編者 | Voudouris, Christos / Owusu, G. / Dorne, R. et al., |
|---|---|
| 出版社 | (Springer, GW) |
| 出版年月 | 2008 |
| ページ数 | 340 pp. |
| 言語 | ENG |
| ニュース番号 | ＜548-464 548-L124＞ |
解説
Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book, Christos Voudouris and his BT colleagues together with experts from industry and academia present the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are based on the BT experience and on associated research and development. Service chain management is looked at both from the enterprise perspective and from the standpoints of the service professional and customer. The focus is on real-world challenges.