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The finer points of managing information for organizational success is the focus of this volume that addresses the information service continuum from taming information overload to knowledge management. Based on the premise that people are the most important part of the information solution equation, this book provides a step-by-step explanation of the information lifecycle, as well as well as how to manage information at each step and examples of information services. This model is flexible enough to accommodate the needs of any size organization and provide for its future growth. To this end, Fowler shows that organizations with customized infrastructures are in a better position to respond quickly, and provides the necessary tools to ensure these customized systems. Readers will learn that this level of efficiency pays off in benefits many times its cost.