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Name: Sense and Respond : The Journey to Customer Purpose.
Author: Barlow, Susan / Parry, S. / Faulkner, M.
ISBN: 978-1-4039-4573-0

Sense and Respond : The Journey to Customer Purpose.

・ISBN 978-1-4039-4573-0 hard

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著者・編者	Barlow, Susan / Parry, S. / Faulkner, M.,
出版社	(Palgrave Macmillan, UK)
出版年月	2005
ページ数	208 pp.
言語	ENG
ニュース番号	＜516-392 533-579＞

Argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer