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Problem Driven Management : Achieving Improvement in Operations through Knowledge Management. 問題主導の経営－知識経営による運営改善の達成
・ISBN 978-1-4039-4137-4 hard EUR 99.99
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お気に入り
★★★
| 著者・編者 | Muñoz-Seca, Beatriz / Riverola, J., |
|---|---|
| 出版社 | (Palgrave Macmillan, UK) |
| 出版年月 | 2004 |
| ページ数 | 383 pp. |
| 言語 | ENG |
| ニュース番号 | ＜510-427 519-504＞ |
解説
Improving service and profits should be the constant aim of the operation side of any company. Beatriz Munoz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.