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Principles of Total Quality. 3rd ed. 総合的品質の原理 第3版
・ISBN 978-1-57444-326-4 hard GB£ 124.99
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電子版あり 大学・学術機関向け電子ブック（eBook）ISBN 978-0-429-24674-6
| 著者・編者 | Omachonu, Vincent K., |
|---|---|
| 出版社 | (CRC Pr., US) |
| 出版年月 | 2004 |
| ページ数 | 512 pp. |
| 言語 | ENG |
| ニュース番号 | ＜509-434＞ |
解説
In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.
This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations.
The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.