株式会社極東書店トップ ＞ 商品一覧 ＞ Oakland on Quality Management. 3rd ed.
商品詳細
Oakland on Quality Management. 3rd ed.
・ISBN 978-0-7506-5741-9 hard US$ 140.99
￥33,033.- (税込) ※（※）価格はご注文時の参考価格となります。
納品価格につきましては書籍の入荷時点で確定となります。
版元の原価改定、外国為替の変動等により異なる場合がございますので、予めご了承下さい。
お気に入り
★★★
電子版あり 大学・学術機関向け電子ブック（eBook）ISBN 978-0-08-047978-1
| 著者・編者 | Oakland, John S., |
|---|---|
| 出版社 | (Butterworth-Heinemann, UK) |
| 出版年月 | 2004 |
| ページ数 | 486 pp. |
| 言語 | ENG |
| ニュース番号 | ＜508-482＞ |
解説
Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.