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Call Centres and Human Resource Management : A Cross-National Perspective.
・ISBN 978-1-4039-1304-3 hard EUR 99.99
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| 著者・編者 | Deery, Stephen / Kinnie, N. (eds.), |
|---|---|
| 出版社 | (Palgrave Macmillan, UK) |
| 出版年月 | 2003 |
| ページ数 | 256 pp. |
| 言語 | ENG |
| ニュース番号 | ＜501-L187＞ |
解説
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.