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商品詳細
The Seven Myths of Customer Management : How to Be Customer-Driven without Being Customer-Led.
・ISBN 978-0-470-85880-6 cloth US$ 74.00
￥17,338.- (税込) ※（※）価格はご注文時の参考価格となります。
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お気に入り
★★★
| 著者・編者 | Abram, John / Hawkes, P., |
|---|---|
| 出版社 | (Wiley, US) |
| 出版年月 | 2003 |
| ページ数 | 256 pp. |
| 言語 | ENG |
| ニュース番号 | ＜498-564＞ |
解説
In this lively and readable book, the authors argue that in recent years far too much has been made of customer satisfaction, and that this has come at the expense of hard-edged consumerism. Whether or not "the customer is king," the first rule of business is to make money. Pragmatic and practical, the book destroys seven key myths about customer management that have gained almost folkloric status, and provides a step-by-step action plan for linking customer service with commercial goals.