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Emotions at Work : Normative Control, Organizations, and Culture in Japan and America. 職場での感情－日米における規範的管理、組織、文化
・ISBN 978-0-674-00858-8 cloth US$ 35.00
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★★★
電子版あり 大学・学術機関向け電子ブック（eBook）ISBN 978-1-68417-373-0
| 著者・編者 | Raz, Aviad E., |
|---|---|
| シリーズ | Harvard East Asian Monographs |
| 出版社 | (Harvard U. Pr., US) |
| 出版年月 | 2002 |
| ページ数 | 304 pp. |
| 言語 | ENG |
| ニュース番号 | ＜485-1413 485-519＞ |
解説
Our work life is filled with emotions. How we feel on the job, what we say we feel, and what feelings we display-all these are important aspects of organizational behavior and workplace culture. Rather than focusing on the psychology of personal emotions at work, however, this study concentrates on emotions as role requirements, on workplace emotions that combine the private with the public, the personal with the social, and the authentic with the masked. In this cross-cultural study of "emotion management," the author argues that even though the goals of normative control in factories, offices, and shops may be similar across cultures, organizational structure and the surrounding culture affect how that control is discussed and conceived.