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Service Quality Management in Hospitality, Tourism, and Leisure. ホスピタリティ、観光業、レジャーのサービスの質管理
・ISBN 978-0-7890-0726-1 hard US$ 265.00
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・ISBN 978-0-7890-1141-1 soft US$ 101.99
￥23,895.- (税込) ※（※）価格はご注文時の参考価格となります。
納品価格につきましては書籍の入荷時点で確定となります。
版元の原価改定、外国為替の変動等により異なる場合がございますので、予めご了承下さい。
電子版あり 大学・学術機関向け電子ブック（eBook）ISBN 978-0-203-04796-5
| 著者・編者 | Kandampully, Jay / Mok, C. / Sparks, B. (eds.), |
|---|---|
| 出版社 | (Haworth Hospitality Pr., US) |
| 出版年月 | 2000 |
| ページ数 | 358 pp. |
| 言語 | ENG |
| ニュース番号 | ＜480-543＞ |
解説
Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include:
- services management
- marketing
- operations management
- human resources management
- service quality management
Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.